PRIVACY POLICY

Last Updated in 11/6/2025

Market254 Soko operates www.market254.co.ke, an online marketplace connecting buyers and sellers across Kenya. We respect your privacy and protect your personal information under the Kenya Data Protection Act, 2019.

1. Information We Collect

We collect:

Personal details (name, email, phone, address)
Account and listing information
Payment and order details (processed securely by third parties)
Website usage data (via cookies and analytics tools)

2. How We Use Your Information

We use your data to:

Create and manage accounts
Facilitate communication between buyers and sellers
Process listings, promotions, and transactions
Improve our website and customer experience
Send updates and promotional offers (with your consent)

3. Sharing of Information

We only share information with trusted third parties — such as payment gateways, delivery partners, and service providers — to help operate the platform. We do not sell your data to anyone.

4. Data Security & Retention

Your data is stored securely and kept only as long as necessary for business or legal reasons. We use SSL encryption and access controls to safeguard your information.

5. Your Rights

You can:

Access, correct, or delete your personal data
Withdraw consent for marketing
Object to or restrict certain types of processing
To exercise these rights, contact us at hello@market254.co.ke.

6. Cookies

We use cookies to enhance your browsing experience and analyse site traffic. You can adjust cookie preferences in your browser settings.

7. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.